Support

Something not working, or Trace got something wrong? Email [email protected] and a human will reply.

Trace misheard my client's name

Open Timeline → the people icon (top right) and tap the name to rename it. Everything already logged against it follows the change.

On a brand-new name, Trace flags it on the review screen as "New client" precisely so you can catch a mishearing before it has any history.

The hours or the amount are wrong

Tap Edit on the entry — on the review screen right after you speak, or later from the timeline. If Trace pulled out something you never did, swipe the row left on the timeline to delete it. Your original words are kept either way.

I logged something with no signal

That's fine — it's saved on your phone and shows on the timeline as Waiting to send. It goes up automatically next time you open the timeline with a connection. Nothing is lost.

I got a new phone

On the welcome screen tap Already have an account? Sign in, enter the email you signed up with, and we'll send a six-digit code. Your work is all still there.

What does it cost?

Free for up to three clients, forever — logging, timeline and invoicing all included. Trace Pro removes the client limit. If you stop paying you keep everything you've logged; you just can't add new clients beyond the free three.

Is my voice recorded and uploaded?

No. On iPhone your speech is turned into text on the device; the audio never reaches us. See the Privacy Policy.

How do I delete everything?

Settings → Delete account. Immediate, permanent, no need to ask us.

Still stuck

• Email [email protected]
• Tell us what you said and what Trace produced — that's usually enough for us to spot it
• We aim to reply within one business day